PURCHASING & SHIPPING

I want you to be happy with your new art. If you have any questions please contact me in advance at carolynjrobertsartist@hotmail.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Purchasing with a deposit
If you would like to purchase an original painting over £100 you are welcome to purchase in stages. A 50% deposit is payable to hold your painting. The balance can be paid the following month, or in two monthly payments of 25% each. Once the balance has been paid in full the painting will be shipped. Please contact me if you are interested in arranging this.

This is not a credit scheme, but an arrangement on trust at no extra cost to you. Usual shipping costs and return policy will apply.

Shipping

I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped by me within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Is Shipping included?
Yes, all items shipped within the UK include free postage and packing. We aim to dispatch all orders within 2-3 working days. Goods will be shipped using Royal Mail (signed for) or Parcelforce (tracked).

Outside UK: if you are from outside the UK, please contact us before buying, stating what products you would like to purchase. We will then calculate the shipping costs and get back to you as soon as possible.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Artwork is not framed unless specified.

Note: At the current time, shipping costs are varying significantly, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Shipping costs contribute towards packing supplies, labour and transit fees.

Returns

What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

What about Overseas Returns?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

LAST UPDATED: 28-11-2023